This Privacy Policy explains how ace888 collects, uses, stores, and protects the personal data of registered players and website visitors in Bangladesh. Your privacy is a core commitment of the ace888 platform — not a legal formality.
This Privacy Policy ("Policy") sets out the data practices of ace888 ("the Platform", "we", "us", "our") in relation to all personal data collected from individuals who register accounts, place bets, use casino products, or otherwise interact with the ace888 website and its associated services.
ace888 is the operator of the platform available at https://ace888.biz, which provides online sports betting, live casino, slot games, and related entertainment services to players in Bangladesh. This Policy governs all personal data processing activities carried out by ace888 in connection with the delivery of these services.
Throughout this Policy, "personal data" refers to any information that identifies or could reasonably identify a living individual — including, but not limited to, names, contact details, payment account numbers, identity document numbers, IP addresses, device identifiers, and account activity records.
This Policy should be read alongside the ace888 Terms & Conditions, which also form part of the agreement between ace888 and each registered Player.
ace888 collects the following categories of personal data from Players and website visitors:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, National ID (NID) number, passport number, photograph | Registration & KYC verification |
| Contact Data | Mobile number, email address, district/division of residence | Registration |
| Financial Data | bKash / Nagad / Rocket wallet number, bank account details, transaction history, deposit and withdrawal amounts in BDT | Payment processing |
| Account Data | Username, hashed password, account balance, bonus balance, bet history, session logs | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type, screen resolution | Each platform visit |
| Usage Data | Pages visited, games played, bet types, session duration, click paths | Ongoing platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact support |
ace888 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity document photographs are required for mandatory KYC verification purposes.
ace888 collects personal data through the following means:
ace888 processes your personal data for the following specific purposes:
ace888 processes personal data on the following legal grounds, depending on the specific purpose of processing:
ace888 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is shared only in the following limited and controlled circumstances:
All third-party service providers engaged by ace888 are required to handle personal data in accordance with applicable data protection standards and are prohibited from using Player data for any purpose other than the specific service they have been engaged to provide.
ace888 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
ace888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to Players' rights and freedoms, ace888 will take prompt remedial action and notify affected Players as required under applicable law.
ace888 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver a consistent experience across visits. The following categories of cookies are used on the ace888 platform:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the ace888 platform from functioning correctly. ace888 does not use third-party advertising network cookies or cross-site tracking technologies that share your data with unrelated advertisers.
As an individual whose personal data is processed by ace888, you have the following rights in relation to that data:
To exercise any of the above rights, please contact the ace888 support team using the details in Section 14 of this Policy. ace888 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days with notice to you.
The ace888 platform is strictly intended for adults aged 18 years and above. ace888 does not knowingly collect or process personal data belonging to individuals under the age of 18. The identity verification process is designed specifically to confirm that all registered Players meet the minimum age requirement before full account access is granted.
If ace888 discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 18, the relevant account will be immediately suspended pending investigation, all associated data will be handled in accordance with applicable law, and the account will be permanently closed if the age violation is confirmed.
The ace888 platform may contain references to or integrations with third-party services — including game providers such as Evolution Gaming, Pragmatic Play, Spribe, and Microgaming; and payment platforms including bKash, Nagad, Rocket, and Upay. These third-party services operate under their own independent privacy policies and data practices, for which ace888 is not responsible.
When you interact with a third-party game interface or initiate a payment via a third-party wallet, you are also subject to that third party's own terms and privacy practices. ace888 recommends that you review the relevant third-party privacy policies before submitting data directly to those services.
ace888 does not control the data practices of third-party services and is not liable for any privacy-related issues arising from your direct interaction with those platforms outside of the ace888 environment.
ace888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered Players via the email address associated with their account or through a prominent notice on the ace888 platform prior to the change taking effect.
The "Last Updated" date shown at the top of this Policy will be revised to reflect each update. We encourage you to review this Policy periodically. Your continued use of the ace888 platform following publication of an updated Policy constitutes your acceptance of the revised terms.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data that ace888 holds about you — including requests to exercise your data rights under Section 10 — please contact the ace888 support team using the details below. All privacy-related correspondence will be handled confidentially and acknowledged within 24 hours Bangladesh Standard Time (BST, UTC+6).
When submitting a data rights request, please clearly state the nature of your request and include the username associated with your ace888 account to allow us to locate your records promptly. ace888 may need to verify your identity before acting on certain types of requests to protect against unauthorised access to your data.
Our Commitments
Privacy at ace888 goes beyond a policy document. Here are the six practical commitments that define how we handle every piece of personal data entrusted to us by players across Bangladesh.
Every data exchange between your device and the ace888 platform is protected by SSL/TLS encryption, ensuring that your personal details, payment information, and account credentials cannot be intercepted in transit.
Personal data is accessible only to authorised ace888 personnel on a need-to-know basis. All staff with data access are bound by confidentiality agreements and receive regular data protection training.
ace888 does not sell, rent, or trade your personal data to third-party marketers or data brokers — ever. Your information is used exclusively to operate your account and deliver the services you signed up for.
You retain full rights over your personal data — including the right to access, correct, restrict, or delete your information. Submit a request via email and ace888 will respond within 30 days.
ace888 keeps your data only for as long as legally required or operationally necessary. Once a retention period expires, data is securely deleted or irreversibly anonymised — not held indefinitely.
This Privacy Policy is written in clear, plain English so that every ace888 player in Bangladesh can understand precisely what data is collected, why it is used, and who it is shared with — no deliberate ambiguity.
Now that you understand how ace888 protects your personal data, explore our cricket betting markets, live casino tables, and slot games — or log in to your account to manage your privacy settings and responsible gaming tools directly.